Reputr Help Center

How can we help?

Walk through every ready Reputr feature with clear setup steps, expected impact, and practical tips for getting more value from each customer interaction.

Help guides

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Setup
Setup

Business creation and management

Create a business profile with the right name, category, slug, review destination, and contact details so every customer-facing link is accurate.

First thing to do

Create the business, choose a clean slug, and connect the public review destination.

Why it matters

Every QR code, poster, review, and analytics view depends on this profile being correct.

Read guide
Management
Setup

Multi-business and location switching

Manage separate businesses or locations from one dashboard while keeping each location's review page, QR assets, reviews, and analytics separate.

Use when

You run multiple locations, brands, or branches that need separate QR codes and feedback.

Before editing

Check the selected business so changes land on the right location.

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Access
Setup

Active and inactive business impact

Understand what changes when a business or subscription is active, pending, paused, past due, cancelled, or otherwise inactive.

Check this before launch

Make sure the business subscription is active before printing or sharing review assets.

If blocked

Use the subscription page to restore access, then test the customer path again.

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Branding
Collection

Review page customization

Customize the customer-facing review page with brand colors, welcome copy, logo visibility, review fields, button text, and thank-you messages.

Make it feel yours

Set brand colors, logo behavior, welcome copy, feedback fields, buttons, and thank-you messages.

Best test

Preview both high-rating and low-rating paths before you send real customers there.

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Routing
Optimization

Rating threshold and redirect destination

Choose which ratings should continue to the public review destination and which ratings should stay in the private feedback path.

Key decision

Choose which star ratings should be invited to the public review destination.

Good default

Use 4 stars and above unless your team needs a stricter public-review path.

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QR Codes
Collection

QR code generation and download

Generate QR codes for counter signs, products, receipts, and ads, then customize size, colors, error correction, and logo embedding before download.

Best format

Use SVG for print and PNG for quick digital sharing.

Before downloading

Scan the preview with a phone and confirm it opens the right review page.

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Print
Collection

Printable poster templates

Create print-ready A4 posters around your QR code with editable text, optional sections, and template styles for different business environments.

Use when

You need a visible prompt at a counter, table, reception desk, or pickup point.

Print check

Print one sample, scan it in real lighting, and adjust the copy before rollout.

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Customer Flow
Collection

Customer review collection flow

Understand what customers experience after scanning a QR code or opening the review page, from rating selection to public or private next steps.

Customer sees

A branded mobile page, a quick star rating, optional feedback, and the right next step.

Launch check

Submit one high rating and one low rating before you place QR assets in the wild.

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Reviews
Optimization

Reviews inbox, filtering, and CSV export

Use the reviews inbox to inspect customer ratings and feedback, filter by rating or source, search content, and export results for offline analysis.

Use it for

Finding low ratings, reading customer language, filtering by source, and exporting feedback.

Best habit

Review filtered feedback after campaigns or service changes so patterns do not get buried.

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Analytics
Optimization

Analytics dashboard and performance tracking

Track review activity, visits, redirects, rating trends, source performance, and conversion health for the selected business.

Watch for

Visits, review submissions, redirects, average rating, trends, and source performance.

Use after

QR placements, poster changes, staff prompts, or review-page copy updates.

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