Overview
What can I find in the reviews inbox?
The reviews inbox lists customer submissions for the selected business. It shows rating, feedback text, source context, additional fields, and timing so owners can understand what customers are saying.
Filtering and CSV export make the inbox useful for operations, team meetings, and deeper analysis.
- Browse recent ratings and written feedback.
- Filter by rating, source, date range, or search terms.
- Export CSV for records or offline review.
Steps
How do I filter and export feedback?
- 1
Open Reviews for the selected business.
- 2
Use filters to narrow the view by rating, date, source, or search text.
- 3
Open individual feedback entries when you need more context.
- 4
Use CSV export when the current filtered view should be shared or analyzed elsewhere.
Outcome
How does the inbox support operations?
A focused inbox turns raw submissions into operational insight. Owners can see where service is working, where customers are frustrated, and which sources produce the most useful feedback.
Teams can review real customer language.
Repeated problems become easier to spot.
Exports make it easier to share feedback outside the dashboard.
Practical tips
Small moves that make this feature work better
- Filter low ratings first when reviewing service issues.
- Export CSVs after important campaigns if your team likes offline records.
- Use source filters to understand which QR placements generate feedback.