What does the customer experience after scanning?
The customer review collection flow is the public-facing journey that starts when someone scans a QR code or opens a Reputr link. Customers see the business page, choose a rating, optionally leave written feedback, and then follow the path set by the business rules.
High ratings can continue to the public review destination, while lower ratings can remain in private feedback.
- Starts from QR code, poster, receipt, SMS, email, or direct link.
- Collects a star rating and optional written feedback.
- Routes customers based on the rating threshold.
How do I launch the full flow?
- 1
Create the business profile and confirm the review page URL.
- 2
Customize the review page copy, colors, logo, feedback field, and button text.
- 3
Set the rating threshold and redirect destination.
- 4
Generate QR or poster assets and place them where customers can act.
- 5
Submit a test high rating and low rating before launch.
What feedback does the flow capture?
The flow gives every customer a simple place to respond. It helps the business collect more context privately while still making it easy for happy customers to continue to a public review destination.
Small moves that make this feature work better
- Keep the QR placement close to the customer moment.
- Ask staff to mention the QR code naturally after a positive interaction.
- Review the live page after any customization change.