How does review routing decide the next step?
The rating threshold is the rule that separates the public review path from private feedback. A common setup is to invite 4 and 5 star customers to the public review destination while keeping lower ratings inside Reputr.
The redirect destination controls where high-rating customers go next, such as a Google review link, business profile, or custom URL.
- Threshold controls which ratings qualify for public sharing.
- Redirect destination controls the next screen for high-rating customers.
- Redirect delay controls whether customers see a thank-you message first.
How do I choose the threshold and destination?
- 1
Open Customize for the selected business.
- 2
Set the rating threshold based on what your team considers a satisfied customer.
- 3
Choose the redirect destination type and confirm the destination URL or profile link.
- 4
Decide whether to skip the thank-you screen or add a short delay before redirecting.
- 5
Test both a high rating and a low rating in preview.
What improves when routing is clear?
Good routing reduces awkward review asks. It gives happy customers a quick public path and gives your team a private chance to understand less positive experiences.
Small moves that make this feature work better
- Use 4 stars and above as the default threshold unless your industry needs a stricter bar.
- Prefer the fastest public review destination when customers are likely to be on mobile.
- Review low-rating feedback regularly so private feedback leads to real improvements.